飯店英語（含MP3光盤）
- 所屬分類：
- 作者：
饒莉啦 主編，程從喜，劉紅梅 副主編
- 出版社：
武漢大學(xué)出版社
- ISBN：9787307055278
- 出版日期：2007-10-1
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原價(jià)：
￥29.00元
現(xiàn)價(jià)：￥21.10元
-
本書信息由合作網(wǎng)站提供，請前往以下網(wǎng)站購買：
圖書簡介
本書針對高職高專學(xué)生的實(shí)際需求和教育的特殊規(guī)律，從我國旅游業(yè)的實(shí)際需要出發(fā)，緊密結(jié)合飯店行業(yè)的工作特點(diǎn)，以涉外飯店一線部門的服務(wù)流程和崗位職責(zé)為主線，概括了涉外飯店的主要服務(wù)內(nèi)容和規(guī)范用語。本書加配由純正美語錄制的MP3光盤，更適宜教師和學(xué)生使用。
目錄
Part One The Front Office
Unit 1 Room Reservations
Dialogue 1 A Long Distance Call Reservation
Dialogue 2 A Group Reservation
Dialogue 3 An Individual Reservation
Unit 2 At the Reception Desk
Dialogue 1 Registering an Individual Guest
Dialogue 2 Receiving a Tour Group
Dialogue 3 Extending Stay
Unit 3 The Bellboy
Dialogue 1 Showing a Guest to the Floor
Dialogue 2 Introducing the Room Facilities
Dialogue 3 Running Errands for the Guest
Unit4 The Cashier
Dialogue 1 Exchanging Money
Dialogue 2 Checking Out
Dialogue 3 Paying with Credit Cards
Unit 5 At the Business Center
Dialogue 1 Mail Service
Dialogue 2 Internet Service
Dialogue 3 Sending a Fax
Unit 6 Changing the Room
Dialogue 1 Changing the Room
Dialogue 2 It's Too Noisy
Dialogue 3 A Room with A King-size Bed
Part Two The Housekeeping Department
Unit 1 Making up the Room
Dialogue 1 Could You Do Our Room First Next Time
Dialogue 2 What Time to Clean Your Room
Dialogue 3 Turn-down Service
Unit 2 Laundry Service
Dialogue 1 Introducing Laundry Service
Dialogue 2 Express Laundry Service
Dialogue 3 In the Laundry
Unit 3 Wake-up Call Service & Special Service
Dialogue 1 Wake-up Call Service
Dialogue 2 Baby-sitting Service
Dialogue 3 Preparing for a Birthday Party
Unit 4 Miscellaneous Service
Dialogue 1 Maintenance Service
Dialogue 2 Complaints
Dialogue 3 The Lost Diamond Earrings
Part Three Food and Beverage Department
Unit 1 Chinese Restaurant
Dialogue 1 Reserving a Table
Dia|ogue 2 At a Chinese Restaurant
Dialogue 3 Chinese Cuisine
Unit 2 Western Restaurant
Dialogue 1 At a Western Restaurant
Dialogue 2 Dining a la Carte
Dialogue 3 Wine Sales
……
Part Four Shopping and Entertaining Services
Appendix
Key to Exercises
參考書目
